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SAP C_C4H47I_34 Exam Syllabus Topics:

Topic	Details
Topic 1	Playbook, Digitial Selling Workspace, and Guided Selling: Questions of Guided Selling, Working with Playbook, and Digitial Selling Workspace appear in the topic of the Playbook, Digitial Selling Workspace, and Guided Selling.
Topic 2	Set-up of sales-specific capabilities: It focuses on setting up of sales-specific capabilities, integration of TeamZ, and configuration of Leads. Furthermore, it discusses Pipeline management, Forecast Tracker, Email Channel, and Activities.
Topic 3	SAP Sales Cloud Version 2 in App and Side by Side extensibility: In this topic, you face questions related to In App extensibility. Furthermore, it also discusses side-by-side alternatives.
Topic 4	Master Data: The topic of mastering data delves into the maintenance of Products, Registered Products, and Pricing. It also focuses on the maintenance of Individual Customers, Contacts, and Accounts.
Topic 5	Activities Management: The topic of Activities Management focuses on Working with Call Lists. Additionally, it discusses the Task Manager.
Topic 6	Machine Learning: The sub-topic of the Machine Learning topic is using ML in SAP Sales Cloud Version 2.
Topic 7	Leads and Opportunity Management: The topic Leads and Opportunity Management deals with sub-topics of Leads and Opportunities. It also discusses Forecast Tracker and Pipeline.
Topic 8	Mobile App: SAP Sales Cloud Version 2 Mobile App is the sub-topic of this topic. Furthermore, it also discusses setting up and capabilities available.
Topic 9	Introduction to SAP Sales Cloud Version 2: This topic discusses the discovery of the main features and the available integration scenarios. It also familiarizes you with SAP Sales Cloud Version 2.

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SAP Certified Application Associate - SAP Sales Cloud Version 2 Sample Questions (Q17-Q22):

NEW QUESTION # 17
You need to create a new Survey Category for the Sales Team to use in a new Call List.What are the default Survey Categories that are pre-delivered with the SAP Sales Cloud Version 2 tenant?

A. Sentiment Score
B. Promotion
C. Call Script
D. Checklist

Answer: C,D

Explanation:
According to the SAP Sales Cloud Version 2 Solution Guide1, surveys are used to collect feedback from customers or prospects on various topics, such as product satisfaction, service quality, or marketing campaigns. Surveys can be created and assigned to different categories, which help to organize and filter them. The default survey categories that are pre-delivered with the SAP Sales Cloud Version 2 tenant are Checklist and Call Script1. These categories are suitable for the sales team to use in a new call list, as they allow them to follow a predefined set of questions or actions during a phone call with a customer or prospect. Checklist surveys can be used to verify certain information or requirements, while call script surveys can be used to guide the conversation and capture the responses2. Promotion and Sentiment Score are not default survey categories, but they can be created as custom categories if needed1. References = 1 Solution Guide for SAP Sales Cloud | SAP Help Portal 2 Creating Surveys - SAP Sales Cloud Version 2 - openSAP Microlearning Learn more

NEW QUESTION # 18
What is the difference between Pre Hook and Post Hook rules?

A. Pre Hook prevents users from making changes to the default value; Post Hook does not prevent it.
B. Pre Hook allows users to make changes to the default value; Post Hook does not allow it.
C. Pre Hook is valid only with Determination Rules; Post Hook is valid only with Validation Rules.
D. Post Hook determines read and write access; Pre Hook determines read access only.

Answer: A

Explanation:
Pre Hook and Post Hook are two events that can be used to implement custom logic using Determination Rules in SAP Service Cloud Version 2. Determination Rules allow users to update the fields of an object based on certain conditions. Pre Hook is used to default or suggest standard and custom field values. The user can change the field values after the Pre Hook is executed. Post Hook is used to mandate custom field values. The user cannot overwrite the field values after the Post Hook is executed. For example, if a Pre Hook rule sets the subject of a case based on the service categories, the user can still modify the subject manually. But if a Post Hook rule sets the priority of a case based on the service category, the user cannot change the priority manually. References = Determination and Validation in SAP Sales / Service Cloud version 2 - Part 1, SAP Service Cloud Version 2 | SAP Help Portal

NEW QUESTION # 19
Which template types are available to use when creating email templates in SAP Sales Cloud Version 2? Note:
There are 3correctanswers to this question.

A. Campaign
B. Signature
C. Response
D. Request
E. Complaint

Answer: A,B,C

Explanation:
Email templates are used to send personalized and consistent emails to customers or prospects. SAP Sales Cloud Version 2 supports three types of email templates: Response, Signature, and Campaign. Response templates are used to reply to customer inquiries or requests. Signature templates are used to add a professional signature to the email. Campaign templates are used to create and execute email campaigns for marketing or sales purposes. Complaint and Request are not valid template types in SAP Sales Cloud Version
2. References = Use E-Mail Templates for Sales Campaigns | SAP Help Portal, Solved: S/4 Hana Cloud - APP
- Maintain Email Templates - SAP Community, Configuring Email Templates - SAP Customer Data Cloud

NEW QUESTION # 20
When browsing configuration settings, where would an Administrator enable Revenue Splitting?

A. Forecast Tracker
B. Pipeline Management and Forecasting
C. Opportunities
D. Sales Quotes

Answer: B

Explanation:
In SAP Sales Cloud Version 2, an Administrator would enable Revenue Splitting under the Pipeline Management and Forecasting settings. This feature allows the revenue from a sale to be divided among multiple entities, such as sales team members or departments, based on predefined rules. This can be particularly useful in complex sales scenarios where multiple parties contribute to a sale and need to be credited accordingly

NEW QUESTION # 21
As a Sales Manager for Best Run Bikes, you now require all of the Sales Representatives to schedule a meeting with the customer while qualifying an Opportunity when the deal size is more than 50,000 USD.
How will you achieve this using Playbook? Note: There are 2correctanswers to this question.

A. Configure a rule for Negotiated Value
B. Configure a rule for Expected Value
C. Configure a mandatory Activity of type
D. Configure an Activity of type Appoint me

Answer: B,D

Explanation:
Playbook is a feature that helps you guide your sales team through the sales process by providing them with best practices, tips, and tasks for each sales stage. You can create and assign Playbooks to Opportunities based on certain rules and conditions. To achieve your requirement, you need to do the following steps:
* Configure a rule for Expected Value that checks if the deal size is more than 50,000 USD. This will trigger the Playbook assignment when the condition is met.
* Configure an Activity of type Appoint me that instructs the Sales Representative to schedule a meeting with the customer. This will be one of the tasks in the Playbook that the Sales Representative needs to complete.
* Optionally, you can also configure the Activity of type Appoint me as mandatory, which means that the Sales Representative cannot move to the next sales stage until the task is done. References = Playbook, Creating Playbooks, Assigning Playbooks to Opportunities

NEW QUESTION # 22
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